Contact Information

Last updated: June 25, 2026

Thank you for visiting Sterling Silver Jewelry. You can contact us regarding products, orders, shipping, returns, refunds, payments, or other customer service matters using the information below.

Customer Service

Store name: Sterling Silver Jewelry

Website: 925silverjewelryshop.com

Email: 15565112693@163.com

We normally respond to customer enquiries within 1–3 business days.

Business days are Monday through Friday, excluding public holidays.

When contacting us about an existing order, please include your order number and the email address used at checkout.

Business Information

Legal business name: 经济技术开发区诗友电子商务商行

English business name: Shiyou E-Commerce Business Firm, Changchun Economic and Technological Development Zone

Business address: Changdian Huayuan, Economic and Technological Development Zone, Changchun, Jilin, China

Country or region: China

Returns

Please do not send products back without contacting us first.

After your return request has been reviewed, we will provide the correct return instructions and return address.

The return address may be different from the business contact address or the address shown on the original shipping package.

For full return conditions, please review our Return & Refund Policy.

Contacting Us

For product, order, shipping, return, refund, or payment questions, contact us at:

Email: 15565112693@163.com

Please do not send payment card details, passwords, identification documents, or other sensitive financial information by email.