Return & Refund Policy

Last updated: June 25, 2026

We want you to understand your return and refund options before placing an order. Please review this policy carefully.

14-Day Return Window

You may request a return within 14 calendar days after your order has been delivered.

If items from the same order are delivered separately, the 14-day return period begins when the final item in the order is delivered.

If the final day of the return period falls on a weekend or public holiday, the deadline will be extended to the next business day where required by applicable law.

You do not need to provide a reason when exercising a statutory right of withdrawal. However, providing a reason can help us process your request more efficiently.

Return Eligibility

For a change-of-mind return, the item should be:

• In its original condition

• Unworn and unused beyond what is reasonably necessary to inspect or try it on

• Free from damage, alteration, perfume, cosmetics, or signs of extended wear

• Returned with its original packaging where reasonably available

• Accompanied by proof of purchase

We may reduce a refund where permitted by law if an item has been handled beyond what is reasonably necessary to inspect it or has lost value because of damage, wear, alteration, or improper care.

These conditions do not limit any mandatory consumer rights that apply in your country or region.

How to Request a Return

To request a return, contact us at 15565112693@163.com within the applicable 14-day return period.

Please include:

• Your order number

• The item you wish to return

• The reason for the return, if you choose to provide one

• Clear photos if the item is damaged, defective, or incorrect

After reviewing your request, we will provide the correct return address and return instructions.

Please do not return an item to the address shown on the original shipping package unless we specifically instruct you to do so.

After notifying us of your return, please send the item back within 14 calendar days.

Return Shipping Costs

For a change-of-mind return, the customer is responsible for purchasing and paying for return shipping.

We strongly recommend using a tracked shipping service and keeping proof of shipment. We cannot process a refund for an item that does not reach the designated return address unless applicable law requires otherwise.

If an item is damaged, defective, incorrect, or materially different from its description, we will cover reasonable return shipping costs where required.

We do not charge a standard restocking fee.

Where required by applicable law, we will refund the original standard delivery charge. Additional amounts paid for express, upgraded, or non-standard delivery are not refundable unless required by law.

Customs duties, import taxes, currency-conversion fees, or other charges paid directly to third parties cannot be refunded by us.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us promptly at 15565112693@163.com and provide:

• Your order number

• A description of the issue

• Clear photos of the item

• Clear photos of the packaging and shipping label

After reviewing the issue, we will provide an appropriate resolution, which may include:

• A replacement

• A full or partial refund

• Return instructions

• Another remedy required by applicable law

The 14-day change-of-mind return period does not limit any legal rights relating to faulty, damaged, misdescribed, or incorrect goods.

Non-Returnable Items

The following items may not qualify for a voluntary change-of-mind return where permitted by applicable law:

• Custom-made or personalized items

• Gift cards

• Items altered or damaged after delivery

• Items showing signs of extended wear or use

• Items returned outside the applicable return period

An item is not excluded from legal remedies merely because it is discounted or marked as final sale if it is faulty, damaged, misdescribed, or otherwise protected by mandatory consumer law.

Exchanges

Contact us before returning an item if you would like to request a different product or color.

Exchanges depend on product availability and cannot be guaranteed.

In some cases, the quickest option may be to return the eligible item for a refund and place a new order.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

We aim to process approved refunds promptly. Where applicable law specifies a refund deadline, the legally required deadline will apply. Where permitted, we may wait until the returned item has been received or proof of return has been provided before issuing the refund.

After a refund has been issued, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Order Changes and Cancellations

You may request to change or cancel an order before it has been fulfilled.

Contact us as soon as possible at 15565112693@163.com.

If the order has already been fulfilled or dispatched, it normally cannot be cancelled in transit. You may request a return after delivery in accordance with this policy and any applicable consumer rights.

If we cancel an order because we cannot fulfil it, we will issue a refund to the original payment method.

Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any consumer right that cannot legally be waived.

Where the law applicable to your purchase provides broader rights to cancel, return, repair, replace, or receive a refund, those legal rights will apply.

Contact Us

For return, refund, exchange, or cancellation questions, contact us at:

Email: 15565112693@163.com