Terms of service

TERMS OF SERVICE

Last updated: June 25, 2026

1. Overview

This website is operated under the store name Sterling Silver Jewelry. Throughout this website, the terms “we,” “us,” and “our” refer to Sterling Silver Jewelry.

We offer this website, including all information, tools, products, features, and services available through it, to you conditioned upon your acceptance of these Terms of Service and all other policies referenced on this website.

By visiting 925silverjewelryshop.com, creating an account, placing an order, or otherwise using our website and services, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or use our services.

Any new products, features, or tools added to the website will also be subject to these Terms.

2. Eligibility and Customer Accounts

You must be at least the age of legal majority in your country or region to place an order, or you must use this website with the permission and supervision of a parent or legal guardian.

When creating an account or placing an order, you agree to provide accurate, current, and complete information.

You are responsible for:

  • Maintaining the confidentiality of your account details and password

  • Restricting access to your account and device

  • Ensuring that your billing, shipping, and contact information is correct

  • Notifying us promptly if you believe your account has been accessed without authorization

We may suspend or terminate an account where we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

3. Product Information

We make reasonable efforts to describe and display our products accurately.

Product information may include:

  • Materials

  • Plating or finish

  • Gemstone or stone type

  • Dimensions

  • Weight

  • Chain length

  • Ring size

  • Color

  • Quantity

  • Design and structure

Unless specifically stated otherwise, measurements and weights are approximate and may vary slightly because of production methods and manual measurement.

Colors may appear differently depending on lighting, photography, screen settings, and device display.

Natural materials, including natural pearls and natural gemstones, may show variations in color, shape, texture, markings, and luster. These natural variations are not necessarily defects.

Product images may be enlarged or photographed at close range to show details. Customers should review the listed measurements before purchasing.

We reserve the right to correct product descriptions, specifications, images, pricing, or other information when an error is identified.

Nothing in this section limits your legal rights if a product is faulty, damaged, incorrect, or materially different from its description.

4. Product Availability

All products and product variants are subject to availability.

We may:

  • Limit the quantities available for purchase

  • Discontinue a product or variant

  • Restrict sales to certain countries or regions

  • Cancel an order if an item becomes unavailable

  • Refuse quantities that appear intended for unauthorized resale

Adding an item to your cart does not reserve it.

If an item becomes unavailable after payment, we will contact you and provide an appropriate refund or alternative where agreed.

5. Prices, Currency, Taxes, and Payments

Product prices are generally displayed in United States dollars (USD) unless another currency is shown through a currency-conversion or localization feature.

Prices may change without notice. A price change will not normally affect an order that has already been accepted.

You agree to provide valid and accurate payment information and confirm that you are authorized to use the selected payment method.

Payments may be processed by Shopify and independent payment providers. Your use of a third-party payment method may also be subject to that provider’s terms and privacy policy.

Your bank or payment provider may charge:

  • Currency-conversion fees

  • International transaction fees

  • Processing fees

  • Other third-party charges

These third-party charges are not controlled by us.

Taxes, customs duties, import charges, or similar government fees may apply depending on the destination country. Unless expressly collected at checkout, these charges are normally the responsibility of the recipient.

We reserve the right to correct genuine pricing or calculation errors. If an error affects an order, we will contact you before proceeding or cancel the affected order and issue a refund.

6. Orders and Order Acceptance

After you place an order, you may receive an automated confirmation email acknowledging that we have received it.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We may review orders for:

  • Payment authorization

  • Product availability

  • Address accuracy

  • Suspected fraud

  • Unusual purchasing activity

  • Compliance with applicable laws

  • Pricing or technical errors

We may refuse or cancel an order for a legitimate reason, including unavailable inventory, failed payment, suspected fraud, incorrect pricing, shipping restrictions, or legal requirements.

If we cancel a paid order, we will issue a refund to the original payment method.

Please review your shipping address, product variant, size, color, and quantity carefully before completing checkout.

7. Order Changes and Cancellations

You may request an order change or cancellation before the order has been fulfilled.

Contact us as soon as possible at:

15565112693@163.com

We cannot guarantee that a change or cancellation can be completed once processing has started.

After an order has been dispatched, it generally cannot be cancelled in transit. You may request a return after delivery in accordance with our Return & Refund Policy and any mandatory consumer rights.

8. Shipping and Delivery

Shipping availability, estimated delivery times, and applicable charges are displayed on the website or during checkout.

Delivery estimates are provided in good faith but are not guaranteed delivery dates unless expressly stated.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Public holidays

  • Incorrect or incomplete addresses

  • Local delivery restrictions

  • Remote-area delivery conditions

  • Government or transportation disruptions

You are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to complete customs clearance, additional shipping charges may apply where permitted by law.

Risk of loss normally passes to you when the order is delivered to you or a person authorized to receive it, subject to any mandatory law that provides otherwise.

Please review our Shipping Policy for additional information.

9. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, incorrect items, and order cancellations are governed by our Return & Refund Policy.

You may generally request an eligible change-of-mind return within 14 calendar days after delivery, subject to the conditions described in that policy.

You must contact us before sending a return so that we can provide the correct return address and instructions.

Do not send a return to the address shown on the original shipping package unless we specifically instruct you to do so.

Nothing in these Terms or our Return & Refund Policy limits any consumer right that cannot legally be excluded or waived.

10. Jewelry Care and Use

Jewelry may naturally change in appearance over time because of normal wear and exposure to air, moisture, sweat, perfume, cosmetics, cleaning products, or other chemicals.

Plated finishes may gradually wear, particularly in areas exposed to friction.

Sterling silver may naturally tarnish and can normally be cleaned using an appropriate soft jewelry cloth.

To help protect jewelry, customers should generally:

  • Avoid prolonged contact with water

  • Remove jewelry before swimming, bathing, exercising, or heavy work

  • Avoid direct contact with perfume, lotion, hairspray, and harsh chemicals

  • Store items separately in a dry pouch or jewelry box

  • Handle delicate chains, open rings, stones, pearls, and plated surfaces carefully

Normal wear, tarnishing, plating wear, accidental damage, or damage caused by improper handling is not necessarily a manufacturing defect, except where applicable law provides otherwise.

11. Promotions, Discounts, and Offers

Promotional offers may be subject to separate conditions, including:

  • Validity periods

  • Minimum purchase requirements

  • Eligible products

  • Quantity limits

  • Geographic restrictions

  • One use per customer

  • Exclusion of certain products

  • Restrictions on combining discounts

Unless expressly stated otherwise, promotions cannot be exchanged for cash and cannot be applied retroactively to completed orders.

We may modify, suspend, or end a promotion where reasonably necessary, provided that doing so does not unlawfully affect an already accepted order.

If an order no longer meets the conditions of a promotion because of a return, the refund may be adjusted to reflect the remaining items and the original promotional conditions, where permitted by law.

12. Reviews, Comments, and Other Content

You may be able to submit reviews, comments, photographs, questions, or other content.

You agree not to submit content that:

  • Is false, misleading, or fraudulent

  • Infringes intellectual property or privacy rights

  • Contains unlawful, threatening, abusive, or discriminatory material

  • Contains malicious software, spam, or commercial solicitation

  • Reveals another person’s private information without permission

You remain responsible for content you submit.

By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, edit, translate, and distribute that content for operating, promoting, and improving our store, subject to applicable privacy law.

We may remove content that violates these Terms or applicable law.

We are not required to publish every review or submission.

13. Intellectual Property

All website content, including product photographs, graphics, logos, text, descriptions, page layouts, design elements, videos, and other materials, is owned by us or used under license unless otherwise stated.

You may use the website only for personal and lawful shopping purposes.

You may not, without written permission:

  • Copy substantial portions of the website

  • Reproduce product photographs or descriptions for commercial use

  • Use our branding in a misleading manner

  • Scrape, harvest, or systematically extract website content

  • Resell or distribute website content

  • Create derivative commercial materials from our content

Nothing in these Terms transfers ownership of our intellectual property to you.

14. Third-Party Services and Links

Our website may use or link to third-party services, including:

  • Shopify

  • Payment providers

  • Shipping carriers

  • Analytics services

  • Marketing platforms

  • Social media services

  • Currency-conversion tools

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent content, security, availability, or practices of third-party websites, except to the extent responsibility cannot legally be excluded.

Accessing a third-party website is at your own discretion.

15. Prohibited Uses

You may not use the website or services:

  • For unlawful, fraudulent, or deceptive activity

  • To violate another person’s rights

  • To submit false payment, identity, or delivery information

  • To distribute viruses, malware, or harmful code

  • To interfere with website security or operation

  • To attempt unauthorized access to accounts or systems

  • To collect personal information without authorization

  • To copy, scrape, or commercially exploit website content without permission

  • To make fraudulent chargebacks or payment claims

  • To impersonate another person or business

  • To use automated purchasing tools in a way that disrupts normal access

  • To violate export, sanctions, customs, or other applicable laws

We may restrict access or cancel orders where we reasonably believe these restrictions have been violated.

16. Website Availability and Errors

We aim to keep the website available and accurate, but we do not guarantee that it will always operate without interruption or error.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical problems

  • Hosting or network failures

  • Software updates

  • Cybersecurity incidents

  • Events outside our reasonable control

Information on the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, or availability.

We may correct errors and update information when necessary.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its general content are provided on an “as available” basis.

We do not promise that the website will always be uninterrupted, secure, or error-free.

However, nothing in these Terms excludes any warranty, guarantee, remedy, or consumer right that cannot legally be excluded.

Products purchased through the website remain subject to all mandatory legal protections relating to product quality, conformity, description, repair, replacement, refund, or other remedies.

18. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the order was placed.

We are not responsible for losses caused solely by:

  • Incorrect information supplied by the customer

  • Unauthorized use of a customer account

  • Failure to follow reasonable jewelry care instructions

  • Third-party payment providers

  • Customs authorities

  • Delivery carriers acting outside our control

  • Events beyond our reasonable control

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, or other liability that cannot legally be restricted.

19. Responsibility for Violations

You are responsible for losses, claims, or costs reasonably resulting from your unlawful use of the website or a serious breach of these Terms.

This section does not require a consumer to compensate us for losses caused by our own actions, negligence, breach of contract, or legal responsibility.

20. Suspension and Termination

We may suspend or terminate access to the website or an account if we reasonably believe that:

  • These Terms have been seriously violated

  • Fraudulent or unlawful activity has occurred

  • Website security is at risk

  • Continued access would expose us or others to harm

  • Suspension is required by law or a payment provider

Termination does not remove obligations or rights that arose before termination.

Provisions relating to payment, intellectual property, liability, disputes, and other provisions intended to survive termination will remain effective.

21. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that personal information may be processed by Shopify, payment providers, shipping providers, and other service providers necessary to operate the store and complete transactions.

Please review our Privacy Policy for further details.

22. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

23. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

A waiver is effective only when clearly confirmed in writing.

24. Entire Agreement

These Terms, together with our:

  • Return & Refund Policy

  • Privacy Policy

  • Shipping Policy

  • Any additional policies displayed on the website

  • Any specific promotional or product conditions

form the agreement between you and us regarding your use of the website and purchases from the store.

If a specific policy conflicts with these general Terms regarding its particular subject, the more specific policy will normally apply.

25. Governing Law and Consumer Rights

To the extent permitted by applicable law, these Terms are governed by the laws of the jurisdiction in which the operator of this store is established.

This choice of law does not deprive you of mandatory consumer protections that apply in your country or region and cannot legally be waived.

Before beginning formal legal proceedings, you may contact us so that we can attempt to resolve the issue directly.

Any dispute that cannot be resolved informally may be submitted to a court or authority with jurisdiction under applicable law.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Our products or services

  • Website functionality

  • Business operations

  • Payment or shipping arrangements

  • Applicable laws or regulatory requirements

The updated Terms will be posted on this page with a revised “Last updated” date.

Changes will not normally apply retroactively to an order already accepted unless required by law or expressly agreed.

Your continued use of the website after updated Terms are published means that the updated Terms apply to future use of the website.

27. Contact Information

Questions about these Terms of Service may be sent to:

Store name: Sterling Silver Jewelry
Website: 925silverjewelryshop.com
Email: 15565112693@163.com